Healthy conflict management is an essential skill for every individual, team or leader. When people learn to create conflict in a healthy, productive way it becomes a positive force that builds strong cultures and creates a competitive advantage.
Learn to uncover issues within your workplace and successfully navigate difficult conversations. Learn the conflict skills needed to understand different personal styles, navigate difficult conversations, and align people around a solutions-focused approach that strengthens relationships and results.
WHAT IS HEALTHY CONFLICT?
Everything DiSC® Productive Conflict is a classroom training and personalized learning experience that increases self-awareness around conflict behaviors and helps participants effectively respond to the uncomfortable and unavoidable challenges of workplace conflict. Rather than focus on a step-by-step process for conflict resolution, this training program combines the personalized insights of DiSC® with the proven science of cognitive behavioral theory to help participants recognize and transform their destructive habits into more productive responses. The result is improved workplace relationships that drive results.
Self-awareness around reactions to conflict. Participants discover how DiSC styles affect their own and others’ conflict behaviors.
The impact different conflict responses have on others. Participants learn how their thoughts can influence conflict behaviors and what thoughts and behaviors might be typical for them.
Steps to change responses from destructive to productive. Participants learn how to “catch” and reframe their thoughts, which can help them choose more productive behaviors in conflict
INCREASE ACTIVE LISTENING AND EMPATHY
Effective active listening skills are critical to help people feel comfortable and safe to talk. Active listening and empathy need a thoughtful, purposeful approach that requires some key elements of trust and communication: open ended questioning, summarizing and stories, positions and motivation, and reframing and alignment.
IMPROVE ENGAGEMENT AND RESULTS
With enhanced conflict training, teams are able to be more fully engaged in their jobs and results. By creating a safe, but accountable culture leaders will see that their team is more likely to identify and knock down barriers in a healthy, productive way.
NAVIGATE DIFFICULT CONVERSATIONS
Having difficult conversations is about facing your discomfort and dedicating yourself to a positive, but sometimes uncomfortable conversation that can’t be ignored. Participants will learn how to identify issues that require a conversation, and to make sure the conversation occurs with maximum positive impact.
What You’ll Learn
This conflict training will teach participants to diagnose conflict before it intensifies, find the right tool to move forward, and remain calm under stress. Learn to recognize your own frame and emotional state and ways to reframe your approach. Lastly, gain methods on how to align groups towards productive solutions that maintain positive working relationships.
Why It’s Important
Conflict is often thought of as negative or harmful, but with the right reframing healthy conflict can become one of the most powerful tools in a team’s toolbox. With a clear understanding of the issues and the personalities involved, teams can move through change and stress quickly and efficiently.
How it will help you
If conflict can be diagnosed before given the opportunity to grow, then productivity will flourish and employee engagement will increase. By creating a healthy, positive approach to conflict, teams and leaders will not only get better results, but they will do so with less stress and headache.
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